Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms and conditions which govern your use of our website www.aiiongold.com (the “Website”) and our ‘aiiongold” application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
This policy has been created to outline a procedure and define a time frame by when refunds shall be initiated on the basis of transactions entered by the user with specific providers.
This policy is applicable to all, or any transaction entered by user through this platform.
Please note that once the payment gets deducted, it will be treated as successful transactions and there is no way User can cancel such transactions except in case of Insurance policies where user will get time period of 30 days as free look period to cancel their policy.
Refunds initiated by specific service provider will reflect into the customer’s account based on the original mode of payment. Please refer below to find out when the amount is credited to the customer and through which channel:
Original Mode of Payment
Refunded to
Timeline
Credit Card (For transactions except related to Mutual Funds)
Source
10-12 working days post initiation of refund by respective service provider
Debit Card (For transactions exceptrelated to Mutual Funds)
Source
10-12 working days post initiation of refund by respective service provider
UPI
Source Primary Account
10-12 working days post initiation of refund by respective service provider
Net banking
Source Primary Account
10-12 working days post initiation of refund by respective service provider
PayPal
Source
10-12 working days post initiation of refund by respective service provider
Singapore Account
Source
10-12 working days post initiation of refund by respective service provider