Rules & Regulatory Information

1. Our Regulatory Commitment

AIIONGOLD is committed to conducting its physical gold business with integrity, transparency, accountability, and in accordance with applicable laws and regulatory requirements.

As a Hong Kong-based physical gold company, AIIONGOLD maintains policies and procedures designed to support:

• Customer identification and verification;
• Anti-Money Laundering and Counter-Terrorist Financing compliance;
• Sanctions compliance;
• Transaction monitoring;
• Appropriate record keeping;
• Responsible sourcing and supply-chain controls;
• Physical gold inventory and custody controls;
• Fraud prevention;
• Customer protection and transparency; and
• Appropriate risk management.

AIIONGOLD regularly reviews its compliance framework to take account of changes in applicable laws, regulations, regulatory guidance, business activities, and emerging risks.

2. Registered Office

AIIONGOLD's registered office is located in Hong Kong.

• Registered Office: Hong Kong
• Registered Address: 86/F International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong
• Legal Entity Name: AIIONGOLD LIMITED
• Company Registration Number: 3313537

The corporate information published on this website should correspond with the Company's official registration records.

3. Nature of Our Business

AIIONGOLD operates as a physical gold business.

Our activities may include, subject to the products and services made available from time to time:

• Purchase and sale of physical gold;
• Gold bars and other eligible physical gold products;
• Physical gold storage or custody arrangements;
• Gold delivery or collection services;
• Wholesale or institutional gold transactions;
• Corporate or private-client gold transactions; and
• Other physical precious-metals activities permitted under applicable law.

The availability of a particular product or service may depend on the customer's location, transaction size, applicable laws, compliance requirements, and AIIONGOLD's internal policies.

4. Physical Gold

Physical gold is a tangible precious-metal asset.

Depending on the product, AIIONGOLD may provide information concerning:

• Gold purity;
• Gross and net weight;
• Refinery or manufacturer;
• Product identification;
• Serial number, where applicable;
• Packaging and security features;
• Assay or certification documentation, where applicable;
• Storage arrangements, where applicable; and
• Delivery or collection arrangements.

Customers should carefully review the product information and applicable terms before purchasing physical gold.

5. No Guarantee of Gold Prices or Investment Returns

Gold prices may rise or fall and may be affected by market conditions, interest rates, currency movements, inflation expectations, geopolitical events, supply and demand, and other factors.

AIIONGOLD does not guarantee:

• Future gold prices;
• That gold will increase in value;
• That a customer will be able to sell gold at a particular price; or
• That a customer will avoid losses.

Any historical price, performance, or market information provided by AIIONGOLD is for informational purposes and should not be interpreted as a guarantee of future performance.

6. Anti-Money Laundering and Counter-Terrorist Financing

AIIONGOLD maintains controls designed to prevent its business from being used for money laundering, terrorist financing, fraud, sanctions evasion, or other unlawful activities.

Depending on the nature and risk of a transaction or customer relationship, AIIONGOLD may conduct:

• Customer identification and verification;
• Customer Due Diligence;
• Enhanced Due Diligence;
• Beneficial-owner identification;
• Source-of-funds checks;
• Source-of-wealth checks;
• Sanctions screening;
• Politically Exposed Person screening;
• Transaction monitoring;
• Adverse-media or other risk screening;
• Internal compliance reviews; and
• Suspicious-transaction escalation and reporting where required.

AIIONGOLD may request additional documentation whenever reasonably necessary to satisfy applicable legal, regulatory, compliance, or risk-management requirements.

7. Know Your Customer (KYC)

AIIONGOLD may require customers to complete identity verification before establishing a relationship or completing certain transactions.

Depending on the circumstances, customers may be required to provide:

• Full legal name;
• Residential or registered address;
• Date of birth;
• Nationality;
• Government-issued identification;
• Contact details;
• Company registration documents;
• Directors and beneficial-owner information;
• Source-of-funds information;
• Source-of-wealth information; and
• Other information reasonably required for compliance purposes.

Customers must provide accurate, complete, and current information.

AIIONGOLD may refuse to establish or continue a customer relationship where required information cannot be satisfactorily verified.

8. Enhanced Due Diligence

AIIONGOLD may apply Enhanced Due Diligence where a customer, transaction, jurisdiction, source of funds, ownership structure, or other circumstance presents an elevated level of risk.

Enhanced review may apply to:

• High-value transactions;
• Complex ownership structures;
• Corporate or institutional customers;
• Politically Exposed Persons;
• Higher-risk jurisdictions;
• Unusual transaction patterns;
• Unexplained sources of funds;
• Transactions involving third parties;
• Suspicious or inconsistent customer information; or
• Other circumstances identified through AIIONGOLD's risk assessment.

Additional documentation or approval may be required before a transaction can proceed.

9. Sanctions Compliance

AIIONGOLD is committed to complying with applicable sanctions and restrictions.

Customers, counterparties, transactions, jurisdictions, and other relevant parties may be screened against applicable sanctions and restricted-party information.

Where a potential sanctions concern is identified, AIIONGOLD may:

• Request additional information;
• Delay or suspend a transaction;
• Restrict an account or relationship;
• Decline a transaction; or
• Take other action required or permitted by applicable law.

AIIONGOLD does not knowingly facilitate transactions intended to circumvent applicable sanctions or other legal restrictions.

10. Source of Funds and Source of Wealth

AIIONGOLD may request evidence concerning the source of funds or source of wealth associated with a customer or transaction.

Examples of supporting information may include:

• Bank statements;
• Business records;
• Employment or income documentation;
• Sale-of-asset documentation;
• Corporate financial information;
• Tax documentation;
• Investment statements; or
• Other appropriate evidence.

The level of information required will depend on the circumstances and assessed risk.

11. High-Value Transactions

Higher-value physical gold transactions may be subject to additional compliance procedures.

Depending on applicable requirements and AIIONGOLD's internal risk framework, these may include:

• Enhanced identity verification;
• Additional source-of-funds documentation;
• Beneficial-owner verification;
• Management or compliance approval;
• Additional transaction screening;
• Enhanced record keeping; and
• Additional delivery, collection, or payment controls.

Transaction limits may apply and may be changed from time to time.

12. Cash and Payment Controls

AIIONGOLD may establish restrictions on acceptable payment methods and may impose transaction limits or additional verification requirements.

Where appropriate, payments may be required to originate from an account or payment method associated with the verified customer.

AIIONGOLD may restrict or reject payments involving unidentified third parties, unusual payment arrangements, or payment methods that create unacceptable compliance or fraud risks.

13. Physical Gold Verification

AIIONGOLD maintains appropriate procedures for verifying physical gold products handled through its business.

Depending on the product, such procedures may include verification of:

• Weight;
• Purity;
• Product identification;
• Serial numbers;
• Refinery or manufacturer information;
• Packaging;
• Assay documentation;
• Chain of custody; and
• Other relevant product characteristics.

Where gold is supplied by a third party, AIIONGOLD may conduct appropriate counterparty and product checks.

14. Responsible Sourcing

AIIONGOLD recognizes the importance of responsible sourcing within the precious-metals supply chain.

The Company seeks to work with appropriate suppliers and counterparties and may conduct due diligence concerning:

• Supplier identity;
• Ownership and control;
• Geographic origin;
• Supply-chain information;
• Regulatory and compliance standing;
• Reputation;
• Financial-crime risks; and
• Other relevant responsible-sourcing considerations.

AIIONGOLD does not knowingly seek to source gold connected with unlawful activities.

Where applicable, AIIONGOLD may require suppliers and counterparties to provide supporting documentation concerning the origin and legitimacy of gold supplied to the Company.

15. Supplier and Counterparty Due Diligence

AIIONGOLD may conduct due diligence before establishing relationships with refineries, wholesalers, suppliers, logistics providers, vault operators, financial institutions, and other material counterparties.

Due diligence may consider:

• Corporate identity;
• Ownership and beneficial ownership;
• Business activities;
• Regulatory status, where applicable;
• AML/CFT controls;
• Sanctions exposure;
• Reputation;
• Operational capability;
• Financial standing; and
• Other relevant risks.

Material counterparties may be subject to ongoing monitoring.

16. Gold Storage and Custody

Where AIIONGOLD provides or arranges physical gold storage, appropriate procedures may be maintained for the safeguarding and control of stored gold.

Depending on the applicable arrangement, controls may include:

• Inventory records;
• Product identification;
• Serial-number tracking;
• Access controls;
• Physical security;
• Reconciliation procedures;
• Segregation or allocation records, where applicable;
• Insurance arrangements, where applicable; and
• Periodic inventory verification.

Specific custody arrangements and applicable fees will be disclosed in the relevant product or service terms.

17. Delivery and Collection

Physical gold delivery and collection are subject to applicable verification and security procedures.

AIIONGOLD may require:

• Verified customer identification;
• Confirmation of delivery instructions;
• Proof of authority;
• Secure delivery arrangements;
• Signature or other proof of receipt; and
• Additional verification for high-value transactions.

Delivery may be delayed or refused where compliance, security, identity, payment, or other legitimate concerns arise.

18. Transaction Records

AIIONGOLD maintains appropriate records concerning customer relationships and transactions in accordance with applicable legal, regulatory, and internal requirements.

Records may include:

• Customer identification information;
• Transaction details;
• Product information;
• Payment records;
• Delivery or collection information;
• Compliance reviews;
• Due-diligence documentation; and
• Other information required for compliance and risk-management purposes.

19. Fraud Prevention

AIIONGOLD maintains measures designed to detect and prevent fraudulent activity.

Potential fraud indicators may include:

• Account takeover;
• Identity theft;
• False documentation;
• Payment fraud;
• Unusual purchase patterns;
• Unauthorized transactions;
• Attempts to bypass verification procedures;
• Suspicious delivery instructions; or
• Other activity inconsistent with legitimate customer behavior.

AIIONGOLD may delay, restrict, investigate, or cancel a transaction where fraud or other unlawful activity is suspected.

20. Conflicts of Interest

AIIONGOLD seeks to identify and manage actual, potential, and perceived conflicts of interest that may arise in connection with its business activities.

Where appropriate, the Company may establish internal controls, disclosure procedures, segregation of responsibilities, approval processes, or other measures to manage such conflicts.

21. Customer Complaints

AIIONGOLD is committed to handling customer concerns fairly and appropriately.

Customers may submit complaints through the Company's designated customer-service or compliance channels.

Complaints should include sufficient information to enable AIIONGOLD to identify the customer, transaction, product, and nature of the concern.

AIIONGOLD may investigate complaints and take appropriate corrective action where necessary.

22. Privacy and Protection of Customer Information

AIIONGOLD recognizes the importance of protecting customer and personal information.

Information collected during customer onboarding, transactions, KYC reviews, compliance monitoring, and other business activities will be handled in accordance with applicable privacy and data-protection requirements and the Company's Privacy Policy.

Customer information may be disclosed where required or permitted by law or where necessary for legitimate business, compliance, security, or service-delivery purposes.

23. Regulatory Cooperation

AIIONGOLD may cooperate with relevant governmental, regulatory, law-enforcement, financial-intelligence, judicial, tax, or other competent authorities where required or permitted by applicable law.

This may include responding to lawful requests for information, implementing legally required restrictions, and making reports or notifications where required.

24. Regulatory Status

AIIONGOLD does not represent that every product, service, transaction, or activity conducted through the Company is a regulated financial product or investment service.

Any regulatory registration, licence, approval, exemption, or authorization applicable to AIIONGOLD should be understood strictly within the scope for which it has been granted.

No statement on this website should be interpreted as government endorsement, sponsorship, certification, or a guarantee of the value or performance of physical gold.

Where a particular product or service is subject to additional regulatory requirements, the relevant terms and disclosures will apply.

25. Physical Gold Is Not a Guaranteed Investment

Purchasing physical gold involves financial and market risks.

The value of gold may fluctuate, and customers may receive less than their purchase price when selling gold.

Additional costs may include, depending on the product:

• Premiums;
• Spreads;
• Storage fees;
• Insurance costs;
• Delivery charges;
• Transaction fees; and
• Other applicable charges.

Customers should carefully consider all applicable costs and risks before purchasing physical gold.

26. Geographic Restrictions

AIIONGOLD may restrict access to certain products or services based on:

• Customer location;
• Applicable laws;
• Regulatory requirements;
• Sanctions;
• Payment restrictions;
• Delivery limitations;
• Product availability; or
• Internal risk considerations.

Customers are responsible for ensuring that their use of AIIONGOLD's services complies with the laws applicable to them.

27. Compliance With Applicable Laws

AIIONGOLD is committed to complying with the laws and regulatory requirements applicable to its business and operations.

Where applicable requirements change, AIIONGOLD may update its:

• Products;
• Services;
• Customer onboarding procedures;
• Transaction limits;
• KYC requirements;
• Payment methods;
• Delivery arrangements;
• Geographic availability; and
• Compliance policies.

28. Policy Review

This Rules & Regulatory Information page will be reviewed periodically and may be updated to reflect changes in:

• Applicable laws and regulations;
• Regulatory guidance;
• AIIONGOLD's business activities;
• Products and services;
• Risk assessments;
• Industry standards; and
• Compliance requirements.

The latest version published on this website will represent the Company's current general regulatory and compliance information, subject to the specific terms applicable to each product or service.

29. Important Disclaimer

The information on this page is provided for general informational purposes and does not constitute legal, tax, financial, investment, or other professional advice.

Regulatory requirements may differ between jurisdictions and may change over time.

Customers should obtain independent professional advice where appropriate and should review the specific terms and risk disclosures applicable to any physical gold transaction before proceeding.

Nothing on this page constitutes a guarantee of gold prices, investment returns, liquidity, or future performance.

30. Related Compliance Documents

For additional information, customers should refer to the Company's applicable policies and disclosures, including:

• Risk Management Policy
• Anti-Money Laundering Policy
• KYC / Customer Due Diligence Policy
• Responsible Gold Sourcing Policy
• Privacy Policy
• Terms & Conditions
• Physical Gold Risk Disclosure
• Customer Complaints Policy
• Fraud Prevention Policy